[TAM SON] HCM - CRM Executive (Loyalty)

Established in 2005, Tam Son serves as a bridge between the elite class in Vietnam and global luxury brands, celebrating creativity and values deeply rooted in craftsmanship. With a reputation built overtime, Tam Son continually expands its brand portfolio, asserting a strong position in the fields of Fashion, Watches & Jewelry, Lifestyle and Beauty. Gradually, Tam Son evolves into a curator of premium experiences, honoring beauty and becoming our customers’ companion to discover inspiration.
Tam Son International JSC is a member of the Openasia Group, a multi- industry investment group established in 1994 in Vietnam.
The CRM executive is responsible for executing CRM’s activities to ensure a positive relationship between the company and its customers/partners. To increase customer satisfaction and loyalty, he/she should create new opportunities for business development through CRM’s activities within the Loyalty function.

Work closely with cross- functional teams to deliver optimized CRM campaigns.
Manage CRM spending budget and stock.
Customer database management: Utilize and manage various systems regarding customer database to ensure high quality data as basis for all CRM activities.
Deliver reports and analytics as required by managers.
Work closely with Marketing team to deliver client communication schemes.
Manage the loyalty programs through delivering suitable treatment (events, gifts, coupons, etc.) to each customer segment to increase customer satisfaction and loyalty. Ensure and enhance the quality of each treatment delivered to customers.
Analyze customer data and propose changes to improve the effectiveness of acquisition, retention, and upselling programs.
Ensure customer experience and customer service standard are well maintained.

Core Competencies

Multi- tasking & cross- team collaboration skill
Communication, presentation and negotiation
Customer connectedness and customer centric mindset
Proactive & result driven
Eager to learn & self- motivated
Integrity, Logical thinking, Objectivity

Skills

Good synthesis, analysis and reporting
Proficient in Microsoft Office 365
Event planning & execution is an advantage
2 years proven working experience in customer segment, loyalty, retail operations, customer service, customer experience, private banking, guest relations or partnership management
Graduated from economics, business administration, marketing or related fields
Fluent in writing and speaking English (TOEIC 700, IELTS 6.5 or above)
Hands on experience with CRM software/system

Chế độ bảo hiểm, Du Lịch, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương

Cập nhật gần nhất lúc: 2024-03-29 09:00:59