Technical Support Engineer - Windows

• Demonstrate good communication skills in supported languages, as well as technical knowledge of Microsoft products, to effectively communicate with Microsoft consumers via phone and email.


• Produce high-quality documentation and distribute it to the appropriate team members and technical lead.


• Sticks to service responsibilities to reach high performance standards.


• Comply with Microsoft Code of Business Conduct and strictly follow data privacy guidelines in all customer communications and interactions with Microsoft – never put customer PII at risk.

• Have at least 1 year’s working experience in Global customer-facing roles.


• Excellent spoken English is a must.


• Excellent customer service skills


• Passion and desire to develop in the IT industry


• Available for rotation shifts (3AM - 12PM, 6AM - 3PM, 3PM - 12AM)

• Performance Bonus
  Social and Health insurance follow Vietnamese Law
  Young & Dynamic Working Environment
  International Culture
  24/7 Insurance for Night-shift
  Annual Health Check-up

  
  

  + Salary at 100% during the probationary period (2 months).
  + Training in the 1st month.
  + 90% contribution of the gross salary to social insurance
  + 12 days of annual leave, 8 days of sick leave
  + 30% allowance on gross salary for employees working night shift from 10PM - 6AM
  + PVI insurance + 500,000 VND food allowance if night shifts comprise 50% or more of working hours.
  + Annual Health Checkup for Employees Sign Labour Contract before 1st January. 
  + Activities: Birthday party, Employee engagement activities.
  + Training will be offered
  + Full working equipment will be provided

Cập nhật gần nhất lúc: 2024-10-15 02:30:02