Technical Support Executive

Follow best practice ticket management processes, ensuring tickets owned are handled and updated timely and every effort is made to make service levels;
Customer care- Taking cases supporting customers&039; product support issues, pre- sales and after- sales support;
Ensure constant self- development using day- to- day work, web- based training, and other available resources.
Collaborate with other team members to provide high- quality support;
Monitor and report product quality in the market via the support channel;
Present a positive, effective, and flexible contribution to achieving team targets and objectives;

Bachelor’s degree or any equivalent technical certifications (Mechatronic is preferable);
Demonstrated excellence in teamwork, collaboration, and knowledge sharing;
Good command of English (communication, writing);
Experience in customer support is a plus.

Regular annual salary reviews;
Opportunities to interact and collaborate, and travel abroad for business with international partners (> 90% of our partners are international: USA, Europe, America, Southeast Asia, etc.);
Working time 5 days/week (Monday- Friday);
Annual leave and holidays as per regulations;
Providing complete equipment to facilitate work.
Enjoy a range of welfare policies: birthday leave, sick leave, marriage leave, holiday leave, regular health check- ups, annual vacations, support for obtaining a driver&039;s license, seniority benefits, and other comprehensive regimes in accordance with state regulations;
Insurance: In addition to mandatory state- regulated insurance, the company provides additional health insurance to enhance healthcare for employees;
A youthful, professional, and friendly working environment;
Opportunities for training and career development;
Support for obtaining a driver&039;s license (B1, B2);

Cập nhật gần nhất lúc: 2024-05-01 04:00:47