Technical Support_IT Field

Participate in on- call rotation and respond to production issues after business hours
Collaborate with cross- functional teams to identify and resolve production issues
Coordinate with development teams to ensure proper deployment and release of software updates
Perform root cause analysis and provide solutions to prevent future issues
Implement and maintain processes and procedures to improve production support
Monitor and troubleshoot production issues for various systems and applications
Provide daily, weekly, and monthly reports on system performance and issue status
Create and maintain documentation related to production issues and resolutions

Strong technical skills in Java, SQL, UNIX, and scripting languages
Effective communication skills to collaborate with cross- functional teams effectively
Bachelor’s degree in Computer Science or related field
Ability to troubleshoot and resolve complex production issues efficiently
Willingness to participate in on- call rotation
2- 4 years of experience in Production Support or related role
Fluent in speaking and reading English
Excellent problem- solving and analytical skills

Other attractive benefits as company policy
Social insurance, Health insurance & Unemployment insurance
Provide full working equipment
Work in a dynamic, professional environment
Competitive salary & bonus, and 13th salary
Learn and be trained by foreign partner experts

Cập nhật gần nhất lúc: 2024-09-08 09:45:02