Trưởng nhóm bồi thường/ Claim Leader

COMPANY BACKGROUND
We have more than 400 teammates, with 15 branches, across 4 countries, we strive to be the 1 Insurtech platform in SEA and make insurance available for everyone in the region.
Our Fuse Pro App is tailor- made for B2A business. This App enables anyone to become an independent insurance consultant to act like an expert; to instantly curate the most suitable and best insurance products for their customers. Our B2B2C model supports digital small ticket size insurance products, making insurance affordable for everyone.
Fuse is a brand trusted by channel partners like Tokopedia, Grab, 30+ insurance companies, along with 40,000+ registered partners. Fuse currently generates more than 2.5 million insurance policies each month.
Fuse is an Insurtech platform that connects various insurance products from many insurance companies with multiple distribution means, channels, or partners. We deploy the latest cutting edge technology to make insurance easy and affordable for anyone. Our platform supports primarily 3 business models, namely Business- To- Agents/Brokers (B2A), Business- To- Customers (B2C), as well as Micro Insurance (B2B2C).
JOB DESCRIPTION
- Discuss with insurance companies to prepare claim manual, procedures and guidelines for new project- Ensure the service level regarding claim services (SLAs, customer satisfaction)
- Be alert to identify sales opportunities in the course of handling claims, and drawing these to the attention of appropriate staff.
- Assist in handling claims in a way which will enhance the Company’s image and reputation for services of high speed and efficiency.
- To assist the Managers in preparing reports and statistics as required.
- To follow up outstanding claims information and documents with claimants for settling claims.
- To execute other office tasks as required by the Company.
- To keep a good communication with customers (internal and external) to achieve a greater customer satisfaction claims service.
- Handling administrative work related to claims service and E- claims portal.
- Responsible for claims of all types under the digital channel

JOB REQUIREMENTS
QUALIFICATIONS:
● Good command of English.
● University graduation.
SKILLS/KNOWLEDGE:
● Analytical and synthetically ability.
● Effective interpersonal exchange skills are required to create and expand partnership with internal and external customers as well as to influence the way the business partners think, feel or behave.
● Have good discipline and responsibility
● Have time management skills.
● Good soft skills.
● Any expertise in 4.0 related technology is a preference.
EXPERIENCE:
● Require minimum of 4- year experience in claims service
BENEFITS

Professional, friendly and supportive working environment where you feel like at home, comfortable and creative to work
Social insurance, health insurance and unemployment insurance according to the law, company outing trip, health checkup programs, etc…
Quarterly bonus, performance bonus according to the business result and employee performance
Extra health insurance package
100% probation salary
12 annual leave days
13th month bonus as per the company’s policy
Annual salary review

Why Join Us

Enjoy working as FUSE Family! Together as a family, we are taking pride in giving our very best effort for our customers, we are always striving for more, and always taking care of each other as one big family.
Contribute and directly create an impact to improving the Insurance Industry, together we are creating multiple ways to ensure insurance access are easy and affordable for anyone.
Be part of 1 Insurtech in Indonesia with a wide range of products that enable to connect everyone starting from customer, partner, and insurance company with one digital ecosystem.

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Cập nhật gần nhất lúc: 2024-04-03 11:13:06