Manpower management- Plan and prepare duty roster, shift plan and assign subordinates on duty.- Ensure sufficient manpower during business in ad- hoc situations.- Ensure General Staff and Promoters’ attendance and attire.- Be responsible for General Staff’s performance.- Identify and reduce unnecessary tasks to increase staff productivity.- Regularly train and motivate subordinates in daily works.- Identify potential staff for succession planning purposes.- Build and promote teamwork spirit
Rules and Regulations- Follow all working procedures, the company’s policies, rules and regulations.- Check, monitor, remind and guide General Staff and Promoters to follow the rules and regulations.
Other duties- Closing floor in charge.- Support other departments as necessary.- Other tasks or responsibilities as assigned by direct Division Leader, Operation Deputy Manager/ Manager, General Manager.
Sales and Profits- Co- ordinate with Suppliers to execute promotion schemes.- Identify low sales items and not good quality. Estimate consumer demands and advise merchandising dept.- Keep records of purchase orders, sales. Report periodically about top sales, promotion sales results, market survey/competitor survey.- Provide every day sales figure of concess counter for promoters- Support cashier in return/exchange merchandise as required.
Customer service- Provide advices and good customer services to encourage “plus selling”. Be polite and listen alternatively to customer needs.- Get information and introduce to customers about new arrivals, promotions, policies regarding to payment, returns/exchanges, etc.- Deal with complaints from customers, in case no solution is met, raise issues to Group Leader/Key staff- Register member card for custtomer (check customer ID card, give form to customer, register member card )- Do skin analysis/ gift wrapping for customers.
Operations duties a. Merchandise management- Supervise General Staff to ensure: • Merchandise is fully replenished, in good conditions & quality. • All the display merchandise is according to schematic plan or instructions from supervisor/Merchandiser and all the price between display merchandise and price card is tally. • Price checking on POS/SST and changing price label (if necessary) is completed before store opened.- Order stock directly with Supplier and receive stock from MMD.- Manage stock inventory and repeat order when inventory drops to a specific level. Return and exchange damaged goods.- Support Foodline with monthly Stock Take as directed by supervisor.- Attend bi- annual Stock Take as scheduled. b. Non- merchandise management- Supervise General Staff to ensure: • Operational equipment, lighting and fixtures (gondola, wagon, shelves, etc.) are in good conditions • Sales floor is kept clean & tidy. • Fire safety procedure is carried out properly.- Order POP, execute POP exhibition, check POP to ensure correct and adequate information- Execute floor opening and closing- Check and verify variances in stock & sales figures after Stock Take and make report to Line Manager c. Customer service- Provide good customer services to encourage “plus selling”. Be polite and listen alternatively to customer needs.- Get information and introduce to customers about new arrivals, promotions, policies regarding to payment, returns/exchanges, etc.- Handle complaints from customers or complaints raised by General Staff and promoters, difficult and complicated sales.- Follow Company’s Rules on Customer Service (greeting, smiling, bowing and attitude towards customers). d. Omni channel Operation- Control stock inventory for Omni sales.- Report and ensure correct related figure data
