Customer Service Associate Manager

YES4ALL TRADING SERVICES COMPANY LIMITED
Mức lương
Đang cập nhật
Địa điểm làm việc
Hồ Chí Minh
Kinh nghiệm yêu cầu
4 - 5 Năm
Chi tiết tin tuyển dụng

Mô tả công việc

Yes4All is one of the leading brands for home sporting goods & furniture in the e- commerce market. Founded in 2010, we have strived to be the world leader in e- commerce enablers in term of trading, product creating and e- commerce servicing. Based in California with an operation office in HCMC, we have more than 500 young and talented members with expert knowledge and experience in the e- commerce industry.
We are on an ambitious journey to dominate not only US e- commerce market but also to enter new e- commerce markets of more than 15 countries in Europe, Asia and North America, not only Amazon channel but also Walmart, Wayfair among others. Besides, Home Sporting Goods, Furniture, Outdoor and Gardening are also great opportunities that we desire to occupy and create significant values. With our steady knowledge in E- commerce, Yes4All started to provide end- to- end ecommerce- enabler service in order to help Vietnamese and global manufacturers or struggling sellers bring their products to the US & International markets.
Our mission: Connect the Worldwide Resources & create an innovative platform to bring products and services from innovators and manufacturers to worldwide customers more efficiently.
Our vision: To be the world leader of e- commerce enabler in term of trading, product creating, and e- commerce servicing.
JOB DESCRIPTIONS
Customer Support

Technical Assistance: Help customers resolve technical issues with products or services.
Customer Training: Educate customers on how to use products effectively.
Problem- Solving: Diagnose problems and provide solutions or escalate to higher- level support when necessary.
Documentation: Keep detailed records of customer interactions and solutions provided.

Customer Intelligent

Handle issues, build relationships and SWAT.

Customer Experience

Proactive Support: Anticipate customer needs and provide proactive support.
Relationship Building: Develop strong relationships with customers to foster loyalty.
Customer Retention: Implement strategies to retain customers and reduce churn (if any).
Customer Onboarding: Assist new customers in getting started with products or services.

Leadership, Process & Continuous Improvement

SOP & Policy Development: Create and enforce customer service policies and procedures.
Monitor and update processes and documentation in response to changes.
Team Leadership: Manage and lead a team of customer service representatives.
Performance Monitoring: Evaluate team performance and implement improvements.

Yêu cầu công việc

SKILL AND EXPERIENCE

Good written English and verbal communication skills.
Good understanding of management practices and techniques.
Strong analytical skills with consideration to company objectives. Proven track record ofapply analytical techniques to solve supply chain problems
Bachelor’s degree in business administration or relevant field.
Excellent leadership and interpersonal skills.
Proficiency in Microsoft Office and customer service software.
Good at time management, speed, teamwork, and multitasking. Ability to manage multipleprojects across functions. Willing to learn, thrive in a fast- paced environment and have a can- do attitude.
Having work experience in an E- commerce platform is a plus.
A minimum of 4- 5 years of proven experience in a Sales Operations/Operations Management role.

WHY YOU WILL LOVE JOINING US?
FOR YOU TO JOIN

Activities: company trips, team- building, and other customized monthly bonding events.
Healthcare: annual health check, insurance according to Labor Law and extra PTI Insurance package.
Working Environment: dynamic, friendly environments with working time flexibility (Mon- Fri), and other perks include snacks, coffee, and healthy food provided daily suited for hardworking, fun, and team collaboration.
Annual leaves: 16 days off and 01 Birthday Leave per year.
Financial Well- being: A competitive salary with 13th month salary, annual performance bonus and a variety of allowances.
Salary review: annually or on excellent performance.

FOR YOU TO GROW

Challenges: Your voice can always be heard as we embrace the eagerness of learning and sharing. You can be your own boss and create your own value with the ability to take initiative and make decisions in all aspects of work.
Ambition: We are now keeping on with our hyper growth to multicategory, multichannel, multimarket, and expanding into the world largest e- commerce enabler. Hence, there will continuously be opportunities to challenge yourself, learn new skills and knowledge.
Chances: Be led and coached by experienced and inspirational leaders and participate in various training courses where you can enlarge your knowledge and experience in the E- commerce and Supply Chain industry.

FOR YOU TO STAY

Culture: Our working environment is humble, collaborative and 100% healthy. We promote Exchange & Speak out, you can receive transparent and supportive feedback so you can perform the best.
Career path: Provide you a great career path, open to rotating for your better understanding of the company and contribute across many of our functions.
People: Having a headquarter in the US and an operation office in Vietnam, our team is young and highly motivated. You will be working with and alongside members having experiences from International Corporations or high profile from Vietnam that share the same passion and dedication.

And much more, join us and let yourself explore other fantastic things

Quyền lợi

Laptop, Chế độ bảo hiểm, Du Lịch, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương, Nghỉ phép năm

Cập nhật gần nhất lúc: 2024-08-28 08:55:02

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YES4ALL TRADING SERVICES COMPANY LIMITED

Quy mô: Cập nhật
Trụ sở: Cập nhật

Thông tin chung

Ngành nghề
Tư vấn/ Chăm sóc khách hàng
Cấp bậc
Nhân Viên
Kinh nghiệm yêu cầu
4 - 5 Năm
Trình độ yêu cầu
Khác
Số lượng cần tuyển
Đang Cập Nhật
Hình thức làm việc
Nhân viên chính thức
Giới tính
Đang cập nhật
Hạn nộp hồ sơ
27/09/2024
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