Customer Service Executive

- Identify customer needs, ensure customer satisfaction and timely feedback in professional manners.
- Monitor customer services activities of assigned accounts such as inform shipping schedule, deliver documents, receiving feedback…
- Responding to customer queries in a timely and accurate way, via phone, email or chat.
- Support/ report directly to Manager for other tasks.
- Analyze feedback from customers and report to Manager for improving services and quality.
- Coordinate with other departments to follow up the customer’s requirements.

- Eager- to- learn, passionate and thriving people.
- Be fluent in English.
- Honesty, humble, respect others, quickly adaptable to new technology
- Good planning, time and project management skills
- High problem- solving skill, analytical/ observation skills.
- Be able to work independently as well as teamwork.
- Expertise in using emails and Microsoft Office 365.
- Ability to deal with multi- functional tasks and to meet deadlines in a fast- paced environment.
- Have excellent writing & reporting skill
- Good communication and negotiation skill
- Familiar with CRM system is preferable
- University Degree in Economics or related fields
- Be able to work under pressure, willingness to take responsibility.
- At least 1 year- experience in Customer service teams in Import- export field/ Logistics/ Supply chain

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Cập nhật gần nhất lúc: 2023-12-24 22:45:26