Customer Service Executive (Temp 12 Months)

- Follow up latest space situation (both feeder / mother vessel) to avoid exceed FIX – optional spaces
- Create / Modify bookings for all customers’ request via email / intranet / Mymsc.com / cross booking (including DG/Reefer cargoes/Special GOH, OT)
- Special attention to tender / GVA VIP having commitment spaces / mother vessel voyage
- Send rollover advice to customers and agents for all trade lines
- SOB / EDI / TLA / VGM (incase missing VGM make sure shipper well informed and update on time, avoid No VGM = No LOAD)
- Handle UAC incase POD agent notice to POL (all cases have consult guideline from CS manager how to handle specific case and update both sides shipper and POD agencies on time)
- Collaborate with other departments to ensure the smooth delivery of operations
- Provide information of vessel details, shipping schedule to shipper
- Regular pushing shipper co- ordinate with their consignee clear cargo to avoid DEM / STORAGE basic daily increasing and affect into utilization MSC’s equipment
- Handle COD / hold / return / re- export request (co- ordinate parties concerning Sales, Freight team, Docs team)
- To perform SANCTION booking, follow up latest policies at GVA Website guideline, make sure submit to Proxy Compliance Officer before send booking confirmation to local shipper
- Send loading confirmation for VIP clients

Key experience & qualifications:
- At least 2- 3 years of Customer Service function in Shipping
- Diploma / Degree in any other subjects or majors
Key competencies & skills:
- Able to work independently and ability to work under pressure
- MS Office applications
- Good in English communication, both written and verbal
- Team- work skills
- Knowledge portnet, TMS
- Customer oriented, ability to respond positively and sensitively to the need of customers and follows though queries / transactions effectively and efficiently and reverts to customers without delay
Key performance indicators / measures:
- Minimize service error cost to POL
- Responsiveness (respond to INTRA booking requests in no more than 02 working hours)
- SOB / EDI, TLA accuracy / on time
- Booking accuracy

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Cập nhật gần nhất lúc: 2024-10-17 16:45:02