Customer Service Leader

Proactive at solving problem, collaborate with other groups / departments to achieve business goals.
Monitor and improve processes to improve KPIs, customer experience, and work productivity.
Develop training plans for your team members.
Forecast of daily workload and peak time, plan to complete backlog but still maintain KPIs.

English or Chinese: fluently
Experience with e- commerce/logistic industry or relevant industries.
Team leader experience: at least 2 years, team size from 10
Willing to support customers every time they need.
Willing to travel as needed to meet clients and attend events for renew, upsell, ...

Annual trip
Base salary: negotiable (20m- 30m gross)
Insurance full gross salary
15 days annual leave
13 + 14th bonus
KPI bonus

Cập nhật gần nhất lúc: 2024-08-31 11:00:03