Customer Service Leader - Good English

You will working at the newest O2O e- commerce platform at Viet Nam. English – Chinese – Vietnamese spoken. You will lead customer service team and provide the best customer service to our customer.
We are looking for Customer Service Lead to join our team and provide the best service to our customer

Monitor and improve processes to improve KPIs, customer experience, and work productivity
Forecast of daily workload and peak time, plan to complete backlog but still maintain KPIs
Develop training plans for your team members.
Proactive at solve problem, Collaborate with other groups / departments to achieve business goals

YOUR SKILL AND EXPERIENCE

Team leader experience: 2 years, team size from 5
Experience with: e- commerce
English or Chinese: fluently

13 + 14th bonus
KPI bonus
Insurance full gross salary
Annual trip
15 days annual leave
Salary: nego (20- 30M gross)

Cập nhật gần nhất lúc: 2024-08-28 11:00:03