Leader Customer Service Ecommerce

You will working at the newest O2O e- commerce platform at Viet Nam. English – Chinese – Vietnamese spoken. You will lead customer service team and provide the best customer service to our customer.
We are looking for Customer Service Lead to join our team and provide the best service to our customer

Proactive at solve problem, Collaborate with other groups / departments to achieve business goals
Monitor and improve processes to improve KPIs, customer experience, and work productivity
Forecast of daily workload and peak time, plan to complete backlog but still maintain KPIs
Develop training plans for your team members.

Team leader experience: 2 years, team size from 10
English or Chinese: fluently
Experience with: e- commerce

Annual trip
Insurance full gross salary
Salary: (20- 30M gross) + hh KPI
13 + 14th bonus
KPI bonus
15 days annual leave

Cập nhật gần nhất lúc: 2024-09-04 17:35:03