Customer Service Manager

CARROT Global is helping our client- the Korean biomedical- tech company to recruit the Korean Speaking Customer Service Manager for their new branch in District 3, HCMC, Vietnam.
Client&039;s Profile
A global leader in body composition technology, founded in the 1990s, expanding from a small biotech startup in South Korea to a multinational corporation with a presence in worldwide.
Role Description
This is a full- time on- site role for a Customer Service Manager for CARROT Global Vietnam&039;s client. The Customer Service Manager will be responsible for ensuring Quality Assurance and Repairing of Equipment after- sales by managing and overseeing the customer service team. This includes providing excellent customer support on quality assurance & equipment repair, resolving customer issues, and maintaining strong communication with customers. The role is located in District 3, Ho Chi Minh City.
Responsibility

Main role: Quality Assurance and Repairing of Equipment and Solutions after- sales.
Collaboration: Work closely with other departments to enhance overall customer experience.
Performance Metrics: Monitor key performance indicators (KPIs) such as response time, resolution rate, and customer satisfaction.
Customer Interaction: Handle escalated customer inquiries, complaints, and complex issues.
Process Improvement: Continuously improve customer service processes and procedures.
Team Leadership: Manage and lead a team of customer service representatives.
Training and Development: Train new staff and provide ongoing coaching.

Problem Solving: Ability to handle challenging situations and find effective solutions.
Leadership: Strong leadership and team management skills.
Strong communication Skills: Excellent verbal and written communication skills.
Industry Knowledge: Familiarity with the specific industry or product being supported.
Experience: Typically requires at least 5 years of experience in customer service management role or related roles.
Education: A bachelor’s degree is often required.
Language

Vietnamese candidates: Fluent in Korean language; English proficiency is a plus.
Korean candidates: Fluent in Vietnamese language; English proficiency is a plus.

Work Culture: Familiarity with Korean culture is a plus

The CARROT team.
If you’re ready to join us in the journey to find the suitable company, please apply by Friday, July 12th, 2024.
Thank you for your interest and collaboration!

Competitive Salary Commensurate with Skills
Social Insurance (BHXH), Health Insurance (BHYT), and Unemployment Insurance (BHTN) Contributions as per Legal Regulations
Professional and Dynamic Working Environment
Opportunities for Learning and Developing Customer Care Skills
Training on Products, Services, and Customer Care Skills
Participation in Team Building Activities and Annual Travel
Bonuses during Festivals and Holidays as per Company Policies

Cập nhật gần nhất lúc: 2024-07-19 04:35:02