Customer Service Officer

Accept bookings & orders placed by customers.
Report to Manager every week about status of all clients.
Understand SOP (standard operating procedure) of Air and Sea document handling.
Listen, probe and question in order to clarify and understand customers’ needs.
Keep up to date with the latest product, marketing and service information for the delivery of service to customers.
Demonstrate good telephone etiquette when dealing with both internal and external customers.
Provide customers feedback for continuous improvements.
Follow- up on complex cases to ensure customer satisfaction.
Provide quality customer service in accordance to set KPIs and service standards.

Good knowledge of Korean market is preferable.
Highly adaptable to a fast- paced and dynamic environment.
Diploma/degree in any fields.
Customer oriented with good interpersonal and communication skills.
Experienced in relevant position in 1- 2 years.
Good Korean communication is preferable.
Proficient in Microsoft Office applications.
Knowledge of customer service.
Decisive and able to analyze/resolve complex problems for customers.
Able to work under pressure and handle high volume of work.

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Cập nhật gần nhất lúc: 2024-12-22 15:50:02