Customer Service Officer (HCM)

Customer
§ Contact customer for shipping instruction.
§ Maintain customer orders databases.
§ Receive order and proceed the order to procurement team.
§ Proposing the quotation to customer and follow up the quotation process.
§ Arrange customers audit and inspection.
§ Arrange the clear SOP of customer in term of reporting, order and shipping to distribute the team to follow up and perform.
§ Update and communicate all process status to customer.
§ Ensure all the customer requests performed timely.
§ Fill in customers Spec files.
§ Making and sending shipping documents after orders shipped.
§ Follow up the payment/credit status.
§ Arrange to send samples and swatches to customers.
Other requests assigned by customers.
Internal
§ Coordinate with Logistics team for vendors’s shipping documents after shipped for input on system.
§ Coordinate daily with Procurement team for order allocation, orders lead time and requests.
§ Track and review pre- production sample, specs and colour swatches to ensure samples match with required specifications and quality standard.
§ Coordinate with QC team for customer inspection to ensure samples/cargo are ready to be inspected.
§ Contact Sales team for shipping instruction.
§ Coordinate with Procurement team for pre- production samples arranging.
§ Maintain Total Order files to ensure info are match between all departments.
§ Coordinate with internal departments such as Logs, Production, QC, Finance to ensure smooth workflow for order follow- up.
§ Coordinate with Sample team and Sales team for samples development.
§ Arrange testing required by customers to Technical and Procurement team.
Shipping Forwarder / 3rd party of customer
§ Contact customer 3rd party for booking inspection schedules.
§ Contact customer shipping agent and fill in booking request forms to request bookings.
§ Update production schedule to shipping agent to get suitable vessel schedule and/or amend released bookings.
Others
§ Ensure the order data and information updated timely and correctly on systems for tracking.
§ Ensure the price and cost are updated into the order and system for invoicing.
§ Prepare the necessary import/export documents via system.
§ Source vendors, identify product opportunities, request for and follow up vendor/ factory evaluation.

Knowledge, Education, Training/Kiến thức, giáo dục, đào tạo
§ Knowledge of Production costing, Outdoor Furniture (Wood/Textile/Cushion)
§ University/College Degree in International Trade Import/Export, Business administration…
Experience/Kinh nghiệm
§ Experience in import and export of outdoor furniture
§ Foreign Customer Service experience
§ International import and export experience
§ Experience in sale support
§ At least 05 years of experience in Customer Service Position or similar
§ Knowledgeable about international trade
Abilities/ Skills/Khả năng/ Kỹ năng
§ Fluency in both verbal and written English and English
§ Good at Microsoft Office software, especially Excel
§ Strong in Negotiation Skill, Time- Management Skill
Others/Những yêu cầu khác
§ Independent and able to work under pressure
§ Attention to details & customer- focused
§ approachable & a team player
§ Be willing to travel

Laptop, Chế độ bảo hiểm, Phụ cấp, Đồng phục, Tăng lương, Công tác phí, Nghỉ phép năm

Cập nhật gần nhất lúc: 2024-04-03 12:24:51