Customer Service Officer

Understand customers’ demand, get calls and answer customers related to products’ usage, price, points of sales, promotion, point of gift exchange, complaint cases, and others.... by phone
Update & send E- birthday card to loyal customers
Record details of inquiries, comments and complaints
Manage content, activities on Youtube channel & and Zalo page.
Compose E- magazine contents and make layout
Key in customers database from other sources
Monitor Rohto website, fan page & update news relating to products, promotion campaign, Company’s activities, web banners, Print Ads, TVCs, hot news, product shots…
Do reports on complaints cases.
Manage customers database
Check customer’s satisfaction
Handle Complaint case from consumers, retailers and distributors.
Weekly hosting customer gathering
Daily searching news
Weekly inviting customers to join Customer gathering (CG)

Can working independently, ability to multi- task, prioritize, and manage time effectively
Customer- oriented, hardworking, trustworthy, eager to learn, and teamwork spirit;
Female, welcome fresh graduate from University or under 1 year experience
Have passion in service industry;
Flexibility to respond to a range of different work situations,
Photoshop, AI, canva skill is an advantage
Proficiency in both English and Vietnamese communication
Proficiency in using MS Word, Excel, PowerPoint, Social network
Be willing to work overtime occasionally if requested

For more information about career opportunities, please go to website rohto.com.vn (Tuyển dụng- Cơ hội nghề nghiệp)
Any questions about this job, please contact us via Linkedin: Rohto Mentholatum VN

Chế độ bảo hiểm, Du Lịch, Phụ cấp, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương, Công tác phí, Nghỉ phép năm, CLB thể thao

Cập nhật gần nhất lúc: 2024-04-04 20:45:30