Customer Service Officer ( Work By Shifts )

**Monitor customer requests/ complaints:
• Follow up pro- actively with production to "warn" customers in case of late delivery or any other issues that might affect the customer such as delivery time, technical updates etc.
• Follow up on all customer requests and ensure that clients receive the necessary responses/information in due time.
• Monitor customer service email account, skype account and filter all incoming requests, and distribute to the right persons/people.
** Update customer requirements:
• Provide monthly / quarterly volume forecast to Sales Manager and Production Manager.
• Report and update customer&039;s requirement to management, related parties for working and feedback on the solutions.
• Report customer&039;s new request / concern. Feedback on customer&039;s satisfaction in terms of delivery, quality, service and support.
** Support sales team:
• Support sales with various tasks including lead generation, competitor analysis, client database and key account plans
• Update and maintain the customer information records, customer contact list, carry out the customer satisfaction survey every quarter and report results.
** Coordinate other departments in customer relations:
• Coordinate with Accounting to generate and update weekly / monthly sales report to Sales Manager and Production Manager.
• Properly handover the ongoing / outstanding tasks among the daily shifts between CSOs and Night Shift Manager.

• Experience: At least 6 months- 1 year of working experience with customer service and/or marketing and sales, English speaking… Experience with quality assurance and quality management for graphics and photos is an advantage.
• Education: University degree in English, Customer Service, Marketing & Sales, etc... are preferable
Willing Fresh Graduates
• Languages: Excellent English skills, especially speaking and writing skills. Fluent in Vietnamese.
• Competencies:
Good communication skills.
Solid background in Customer Service
Patient personality.
Hard working and good health.
Self- motivated with strong team skills, high degree of punctuality.
*** IMPORTANT NOTICE:
Willingness to work in shifts (6am – 2pm, 2pm – 10pm, 10pm – 6am)
Alternately work by week (one week for a shift)
*** WHAT WE OFFER
• Daily various foods, drink, and seasonal fresh fruits;
• Insurance as Governments regulations (social insurance, medical insurance, unemployment insurance, etc.)
• AON Premium Healthcare Insurance package, with possibility to cover family members
• Competitive salary with up to 14 months of salary.
• Relevant training will be provided at the company’s expense and we also allow developers to improve their skill set during normal business hours
• International, professional, creative working environment and talented teams
• Annual luxury Kick- off vacation
• Salary review once a year
• Common cultural- sportive- art Clubs and activities, sponsored and/or supported by the Company (Ex: team building, Football, English…).
And many other benefits, let&039;s join us to discover!

Laptop, Chế độ bảo hiểm, Du Lịch, Phụ cấp, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương, Phụ cấp thâm niên, Nghỉ phép năm

Cập nhật gần nhất lúc: 2024-08-01 10:50:03