Customer Service – Order Processing Supervisor

1- Supervise the ORDER processing performance (below details) of team members

Co- ordinate with the internal teams (Sale/Commercial/Warehouse/Finance) to proceed smoothly the whole process of a Sales Order.
Manage daily invoices and current systems applied in the company.
Receive customers’ orders from Sale team and/or from customers directly, then create Sale Orders (SO) in SAP.
Sort entered orders; make changes or cancel orders/backorders when required.
Ensure good performance on Order Desk function related on- time SO creation, SO accuracy, Customer satisfaction, etc
Manage inventory by checking in- out cargo flow in the warehouse, making a transfer to fulfil stock in own cross docking warehouse in time.
Make sure all emails/message are answered on rush orders and expedites and make sure orders completed before cut off time to ensure 100% fulfillment all orders are prepared as required.

2- Perform and supervise the Customer Service & Reporting activities

Respond to inbound customer inquiries for information or customers’ complaints such as ship dates or other questions and co- ordinate with other internal teams to handle until it is solved.
Perform sale report/ operation project as requested by management team.
Prepare order desk SOPs and other admin tasks for further improvement in order processes.
Actively call customers to propose new products and/or specials and products offerings thereby promoting incremental sales.
Performs all other essential jobs related duties as required.

At least 5 years working in Customer service, Warehouse operations or similar position.
Working time from Monday to Saturday morning.
Detail and result oriented.
College graduate in related majors.
Self- improvement, teamwork, coordination and working dependently and under high pressure.
Preferably a good working knowledge and understanding of SAP system.
Ability to speak and write basic English and have good computer skills.
Effective communication and interpersonal skills.

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Cập nhật gần nhất lúc: 2024-05-08 23:00:03