Customer Service Staff

Customer Support

Documentation: Keep detailed records of customer interactions and solutions provided. Besides, collect bad reviews from customers.
Generate reports: Reports and Statistics on the number of causes and payment rates weekly, monthly, quarterly) provided to QC department.
Technical Assistance: Help customers resolve technical issues with products.
Customer Training: Educate customers on how to use products effectively.
Problem- Solving: Diagnose problems and provide solutions or escalate to higher- level support when necessary.

Customer Intelligent

Handle issues, build relationships and SWAT.

Customer Experience

Customer Onboarding: Assist new customers in getting started with products or services.
Relationship Building: Develop strong relationships with customers to foster loyalty.
Customer Retention: Implement strategies to retain customers and reduce churn (if any).
Proactive Support: Anticipate customer needs and provide proactive support.

Others:

Perform other tasks or projects as assigned by leader/ manager.

WORKING TIME:
Monday- Saturday:
08:00- 12:00 & 13:00- 17:00

REQUIRES:

Having communication skills, problem solving and good time management
Good written English and verbal communication skills.
Have thinking about Data Driven and Data Analyzes. Strong analytical skills with consideration to company objectives and provide insights, solutions to improve quality for the products.
Having work experience in an E- commerce platform is a plus.
Proficiency in Google Sheet, Excel and customer service software.
Willing to learn, thrive in a fast- paced environment and have a can- do attitude.
University bachelor’s degree (or upcoming graduation) in Economics, Business Administration, Marketing or Finance

Salary review: annually or on excellent performance.
Experience working: work with software development teams
Financial Well- being: A competitive salary with 13th month salary, annual performance bonus and a variety of allowances.

Cập nhật gần nhất lúc: 2024-10-16 02:45:02