CUSTOMER SERVICE - TRAVEL APP (DISTRICT 9)

- Liaising between guests and partners to resolve light complexity issues via inbound, outbound, email, chat, and messaging on various topics such as: additional travel advice, modifications, cancellations, complaint, ...
- Ensuring a high level of customer service and a positive guest experience.
- Providing accurate, valid, and complete information by using the right tools, methods, and processes.
* Working time
- Working schedule: 24/7, 2 days off per week, arranged by team leaders.
- Day Shift: 7:00 – 16:00; 9:00 – 18:00; 12:00 – 21:00; 13:00 – 22:00.
- Night Shift: 19:00 – 4:00; 20:00 – 5:00; 21:00 – 6:00; 22:00 – 7:00.
* Income:
- Base salary: 7.500.000vnd/month.
- Meal Allowance: 500.000vnd/month.
- Monthly KPI incentive: 900.000 – 1.200.000vnd.
- Complexity allowance: 1.000.000vnd/month (If you handle Inbound call).
* Location
: Tower 1, One Hub Saigon, Lot C1- 2, D1 Street, Saigon Hi- tech Park, Thu Duc City, Ho Chi Minh City, Viet Nam.

- Fluency in English (Speaking, listening, writing, and reading)- working 100% English.
- Graduated equivalent Majors is an advantage.

Cập nhật gần nhất lúc: 2024-03-27 23:21:37