Customer Support (Fluent in English)

We are seeking a highly motivated and customer- focused Software & Data Support Specialist who is fluent in English to join our rapidly growing team. In this role, you will be responsible for providing exceptional customer support for our software products, ensuring that all inquiries and issues are resolved in a timely and professional manner. You will be the primary point of contact for our Australian customers and will work closely with our development team to ensure that issues are resolved quickly and efficiently.
Duties:

Escalate issues to the development team as needed
Document and track customer issues and resolutions
Provide technical support to our Australian customers via phone and email in a timely
Provide training to customers on how to use our software products
Troubleshoot software issues and work with customers to resolve them

Requirements:

Customer- focused mindset with a passion for providing exceptional customer service
Proven experience in a customer support role or related
Good understanding of the Australian market and culture is a plus
Experience working with software products, preferably in a technical support role
Fluent in English (both written and verbal)
Excellent communication and interpersonal skills

If you are a customer- focused problem solver with a passion for technology, we encourage you to apply for this exciting opportunity. As a member of our team, you will have the opportunity to work with a dynamic group of professionals who are committed to providing exceptional customer support. We offer competitive compensation and benefits packages, as well as opportunities for professional development and growth.

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Cập nhật gần nhất lúc: 2024-09-06 01:45:03