Customer Support Specialist Công Ty TNHH Geniebook Vietnam

From AI- personalised worksheets to live classes and teacher chats, we are a powerful suite of complementary learning products designed to help students accelerate their academic performance.
We’re looking out for amazing global talents to scale Geniebook exponentially across Southeast Asia, and we have many exciting roles opening up across a wide range of functions.
So join us today to inspire a new generation of learners and help even more students learn smarter and do better!
Loved by over 220,000 users, Geniebook is Singapore’s largest online learning platform for English, Mathematics and Science (EMS) syllabi, with Chinese being our newest subject offering.
Responsibilities:
- Fulfill reward orders for all our markets diligently and in a timely fashion.
- Handle customer complaints and inquiries promptly.
- Undertake additional ad- hoc tasks as assigned.
- Manage administrative responsibilities, meticulously recording and updating cases in the system.
- Provide personalized services, diligently follow up, and proficiently resolve parental inquiries and issues.
- Guarantee customer satisfaction through effective problem- solving and solution- oriented interactions with parents.

- Previous customer service experience is preferred, but not mandatory.
- Possession of a good degree from a local university.
- High energy, passion, and deep empathy towards customers.
- Excellent communication skills with a good command of English.
- Highly self- motivated with the ability to work independently and efficiently.
Work Schedule:
3 Weekdays + 2 Weekends
Hours: Weekdays 12pm- 9pm, Weekends 10am- 7pm

Competitive Salary with annual salary review and performance appraisal

Up to 15 days annual leave + 1 Birthday (paid) leave.

Company laptop

Cập nhật gần nhất lúc: 2024-02-22 11:20:41