Receptionist

Descriptions of Job duties:

Receives patient at front desk by greeting, introduces service, registers data into LIS/HIS, process payment, tracks and sends result
Telephone Skills: Managing large amounts of inbound and outbound calls in a timely manner; following call center “scripts” when handling different topics, identifying customers’ needs, clarify information, research every issue and providing solutions
Maintains safe, secure, and healthy work environment by following standards and procedures; complying with legal regulations.
Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)
Ensure patient confidentiality
Order front office supplies and keep inventory of stock
Seize opportunities to upsell products when they arise
Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.

Experience and skills requirements:

Proficiency in Microsoft Office and Hands- on experience with office equipment
Ability to be resourceful and proactive when issues arise
Previous customer service experience, especially in particular healthcare sector, preferred
Strong phone and verbal communication skills along with active listening
To be thorough and pay strong attention to detail, Excellent organizational skills
Verbal Communication, Strong customer service skills
Ability to multi- task, set priorities and manage time effectively
Professional attitude and appearance
Familiarity with CRM systems and practices is a plus
Customer focus and adaptability to different personality types

Chế độ bảo hiểm, Phụ cấp, Đồng phục, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương, Nghỉ phép năm

Cập nhật gần nhất lúc: 2024-04-03 12:07:53