School Service Manager

School Operations Management:

Manage and control the inventory and facilities of the school including materials and stationaries.
Manage the onboarding of new students in compliance with the school procedures.
Schedule the school classes and student community activities following the Kid&Us headquarter guidelines.
Manage the teachers schedules to cover all classes, community activities, internal events and demo classes.

Academic management:

Manage and execute the Kids&Us academic procedures.
Make requests for teachers’ reinforcement trainings to the Academic Management.
Implement all corrective measures requested from Kids&Us Vietnam Academic Management in compliance to Kids&Us standards.
Participate in the teacher selection process.

Customer experiences management and commercial support:

Work in close collaboration with the commercial function and provide full support to drive customer retention and student referrals.
Develop a close relationship and high level of trust with customers by following the parent- teacher communication protocol of the school.
Be accountable for all interactions with parents at the school to ensure parents and students satisfaction, resolve issues that emerge.
Ensure compliance to Kids&Us English- only environment is respected by all staff while communicating with the students of the school.

People engagement and development:

Ensure compliance to the organization’s training programs and policies.
Manage and evaluate the performance of the services team of the school.
Drive the engagement level in the team and stimulate high morale in the school.

Minimum 3 years of experience in the educational field, including 1 year at a management level.
Very result- oriented.
Effective communication and ability to influence stakeholders.
Good organizational skills.
Proficiency in English usage.
Able to work under pressure and flexible working hours, including evenings and weekends.
Strong customer experience and service mindset.
Solution- driven mindset and ability to effectively mitigate issues smoothly.
Leadership and people development skills.

Personal health insurance
Join a Unique Wall Street English course for up to $3000
Dedicated academic management team support and training
Acquire professional customer services skills from experts
Annual Leave of 15 days plus Vietnamese national holidays
Full salary during probation
Quality facilities and teaching resources
Individual bonus base on total internal revenue

Cập nhật gần nhất lúc: 2024-07-27 10:30:02