Technical Customer Support - Azure Monitoring Công Ty TNHH Itechwx

Responsibilities:
Customer Issue Resolution & Responsiveness
Drive the communication with the customer to ensure the customer has confidence on problem resolution.
Define and understand the customer issue by creating the adequate reproduction scenarios.
Research, troubleshoot, develop and implement a workaround (if needed) and gain agreement from customer on problem resolving.
Effective Communication & Collaboration
Identify the right resource to collaborate with for tough & political hot problem.
Collaborate with cross- group peers both proactively and reactively.
Produce quality documentation and share with the appropriate team members and tech lead as appropriate.
Training & Readiness
Meet with your manager to assess and adjust the plan as needed to match mid- and long- term career plans.
Implement your development plan, actively seek development opportunities, and complete all scheduled training.
Provide documentation and mentoring to others within your technical specialty.
Work with your manager, as appropriate to assess your own core competencies and identify current knowledge deficiencies /training needs, as well as potential future needs.
Act as a subject matter expert (SME) to build readiness content and develop training (in applicable regions).
Identify current knowledge deficiencies/training needs, as well as potential future needs
Make effective technical presentations, both internal and external.
Operation Precision
Manage and prioritize your workload while keeping team members and management appropriately informed.
Use appropriate documentation and utilization and / or labor tracking methods to account for time.
Adhere to published queue or call back schedule and be available for on- call duty, as necessary
Participate in ad- hoc projects per management request or business need.

Candidates’ skills:
SOFT SKILLS
Leadership- Manages team’s daily operational excellence and handle technically challenging and politically hot customer situations
Passion for technology and customer support
Cross- team collaboration
Understanding of cloud vs. on premise computing.
Demonstrable troubleshooting skills
Strong communications skills- Excellent spoken and written English communication skills
Effective, polished interaction with customer to gather information
Logical and Critical thinking
TECHNICAL SKILLS
Windows Azure architecture and its components (Fabric, Compute, Storage)
Knowledge of Windows Azure Platform services
Azure Platform development and deployment concepts
Experience with Windows PowerShell script
Open- Source Technologies (strong plus)
Familiarity with OS Internals concepts, Storage, Active Directory and Security
Operating System/Virtualization
Experience with VM configuration and administration
Windows Azure Platform
Understanding of Virtualization concepts and virtual system administration
Networking, Familiarity with networking concepts including VIPs, NAT, DNS m. Familiarity with networking tools (ping, tracert, wire shark, etc.) Understanding of load balancing, geo- redundancy, CDN and VPN technologies preferred.
Knowledge of one or two of the following domains: Operating System/Virtualization, Networking, Windows Azure Platform, Open- Source Technologies

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Cập nhật gần nhất lúc: 2024-04-03 11:50:24