Technical Customer Support Specialist

Conduct thorough research and utilize resources to resolve customer inquiries efficiently.
Collaborate with internal teams to escalate and resolve complex technical issues when necessary.
Communicate effectively with customers to ensure their needs are met and issues are resolved promptly.
Provide technical assistance and support to customers via phone, email, and live chat.
primarily on eCommerce platforms.
Stay updated on product features, enhancements, and industry trends to provide informed customer support.
Document customer interactions, issues, and resolutions accurately in the company&039;s CRM system.
Troubleshoot and resolve technical issues related to the applications used by customers,

Excellent command of the English language, both spoken and written. Candidates do not need to be native English speakers but must possess clear and effective communication skills.
Flexibility to work in a fast- paced environment and adapt to changing priorities and workflows.
Independent and dependable work ethic with the ability to work effectively in a remote team environment.
Previous experience in eCommerce is highly desirable.
Strong interpersonal skills and the ability to communicate technical information clearly and concisely to non- technical customers.
Ability to provide phone support and conduct Zoom calls with customers.
troubleshooting software applications.
Strong technical learning abilities with a demonstrated aptitude for understanding and

Social insurance and annual leave are based on the Vietnam Labour Code.
Work in a dynamic and flexible environment. (no dress code, pantry full of snacks and coffee)
Team building, Happy Hour every week.
Incentives will be added based on employee performance.
13th- month bonus is provided based on performance.

Cập nhật gần nhất lúc: 2024-05-21 18:20:03