• Complete KPI while adhering to all processes and legal constraints.• Build and maintain customer relationships and improve customer retention through daily communication.• Communicate operational...
Liên tục theo dõi và cập nhật tình trạng hàng hóa;Xuất khẩu: Theo chỉ dẫn booking để đặt chỗ (订舱), sắp xếp xe kéo container (拖车), làm thủ tục hải quan (报关), nộp thông tin vận đơn (SI/VGM), lập hóa...
Understand client’s needs and make appropriate proposal clients/ BD team in case approval neededPromote the products/services to clients, answer questions and concerns as they arise, respond to...
JOB DESCRIPTION:Follow communication “scripts” when handling different topics, understand and strive to meet or exceed call center metrics while providing excellent consistent customer serviceComply...
Coordinate with Sales, PD and Production team to supply the best goods and service to customers.Establish good customer service and supplier relationship.Co- ordinate with Shipping team for smooth...
Responsive to customer’s/ supplier’s feedback and complaints.Work closely Hong Kong Team for another tasks.Co- ordinate with Shipping team for smooth delivery and inventory management.Establish good...
Customer Support & CommunicationProvide accurate information regarding platform features, memberships, events, and merchandise.Handle daily customer inquiries through multiple channels (email, chat,...
Import operationsContact overseas agents to follow up on the transportation status of import shipments handled by the Sales teamMake the monthly volume and profit report of sales team.Update the the...
Handle and manage the UNIQLO account:- Keep monitoring the daily activities and update information to the NX agent/ related parties.- Handle all the related reports.- Arranging the job in group...
- Lên kế hoạch phát triển khách hàng, doanh thu và báo cáo tình hình thực hiện định kỳ- Khai báo Hải Quan Mỹ, Hải quan điện tử- Theo dõi hàng hóa và report cho khách hàng.- Chuẩn bị chứng từ: vận...
Hỗ trợ & Quản lý Khách hàng (60%)Quản lý hệ thống tài khoản dịch vụ khách hàng (CRM, email, hotline…), đảm bảo mọi tương tác được ghi nhận và theo dõi hiệu quả;Tiếp nhận, xử lý và giải quyết các yêu...
- Update our internal databases with information about technical issues and useful discussions with customers.- Analyze and report product malfunctions (for example, by testing different scenarios...
Làm hợp đồng với khách hàng/NCCĐịnh kỳ kết hợp với kế toán đối chiếu công nợ với KH/NCC/FWD cho khớp số liệu và thu hồi công nợ khách hàng đúng hạnBáo cáo vận hành chung: Định kỳ hàng tháng gửi báo...
• Work closely with the DP team to inform about out- of- stock items and the next order schedule of the supermarket so they can prepare the goods.• Receive and process return orders• Answering...
Booking ArrangementCheck the SOP, Incoterms, cost/ sell of the account, then contact to the relatives (salesperson/oversea station/agent) to get approval to move.Send the booking confirmation to...
- Work Location:District 1, HCMC- Monthly Salary:Negotiable- Promotes and conducts cooperative teamwork in assisting sales professionals and managers throughout the Company GROUP (worldwide) to...
Notify about orders exceeding credit limits, request approval for orders exceeding credit limits, and process the orders againReporting by distributor and send outCommunicate with Distributor/Sales/...
Our partner is the largest online bus ticketing platform in Asia, with an extensive network of bus operators and a large base of satisfied customers, processing up to 250,000 transactions daily...
• Receive orders based on customer information, then enter the SAP system, verify the order details, and send them back to the distributor for confirmation• Communicate with Distributor/Sales/ Trade...
Do invoice request and send to Account Dept to issue invoicePrepare test/ inspection reports to customers and manager as well as perform other related administration workMaintain and upkeep...
Hướng dẫn khách hàng thủ tục nhận hàng nếu cần (liên hệ hãng tàu, lấy D/O, thu xếp thanh toán phí...);Phối hợp với hãng tàu, agent, sales và khách hàng để xử lý toàn bộ quy trình hàng nhập, đảm bảo...
Customer Service Executive performs general office clerical work, which may include customer service, basic word processing, data entry, sending and receiving documents, and other related...
About Forte BiotechForte Biotech is a biotechnology company focused on delivering rapid, on- site diagnostic solutions for aquaculture. Our flagship product enables farmers to detect shrimp diseases...
DUTIES & RESPONSIBILITIES:Commit product delivery to Sales or Customer Service to meet OTD, and provide advanced notice in case an order will be delayedPerform other tasks assigned by superior in ad-...
Issue POs to suppliers, track and manage material categories to ensure timely and reliable supply.Purchase materials in line with purchase requisitions or sales forecasts, following company policies...
Handle customer complaints and collaborate with the Customer Service Manager to implement service improvements.Travel for business as required.Track shipments and proactively address potential...
Vị trí này chịu trách nhiệm là đầu mối liên lạc chính giữa công ty và khách hàng. Nhiệm vụ trọng tâm là quản lý các lô hàng xuất/nhập khẩu, theo dõi lịch trình và giải quyết mọi phát sinh để đảm bảo...
Handle order processing in accounts:- Manage customers&039; inquiries in terms of order processing, order follow up, pricing integrity, on- time deliveries, orders fulfillment.- Provide responsive...
Manage customer reviews: Monitor and handle customer feedback on review platforms.Support financial transactions: Assist customers with transaction and transfer processes, ensuring clear and...
