Customer Service

- Proactively follow up with customers to address ongoing issues or inquiries, demonstrating a commitment to customer satisfaction.
- Collaborate closely with the team and clinics to ensure seamless customer service operations.
- Handle inquiries via Chat and Email spanning various services such as Health Screening, GP Service, Home- based, Teleconsult, Online/App/Web, Test Results, Price inquiries, Fitness, Vaccination, Post Health Screening,...
- Analyze customer feedback and prevalent issues, presenting insights to customer for continuous improvement.
Working hours: (choose one suitable shift)

Overtime may be required, including working on Lunar New Year holidays.
Afternoon shift: 2:00 PM- 8:00 PM (6 days/week, with either Saturday or Sunday off)
Morning shift: 8:00 AM- 2:00 PM (6 days/week, with either Saturday or Sunday off)

- Upper- intermediate English and above
- Customer Service Experience at least 1 year and above
- Understanding of diversity
- Knowledge of Medical Terminology is a plus
- Customer- centric approach

Average income: 8.000.000- 10.000.000vnd/ month (salary + allowance)

Stable, long- term employment
Special shift allowance (afternoon shift)
Full participation in social, health, and unemployment insurance
Parking card
Company trips
Annual salary review
Regular health check- ups
Professional working environment
Annual leave (including during the probation period)
Year- end bonus
Participation in company activities (year- end party, sports day, etc.)
Union benefits (holiday gifts, birthday, wedding, and childbirth allowances)

Cập nhật gần nhất lúc: 2024-11-03 09:50:03