Customer Service Fulltime (Using both EN & JP)Capichi Việt Nam

WORKING TIME:

Work in shifts
Working schedule according to company arrangements
2 days off/ week (weekday/weekend)
Average working time 46 hours/week

WHAT YOU WILL DO

Other tasks as assigned by the manager.
Coordinate with departments in the company to support and solve customer problems, and improve the company&039;s services;
Receive, investigate, and resolve customer inquiries and complaints;
Support merchants, and customers to handle orders problems in Japanese, English as well as Vietnamese;
Manage and maintain customer information database;

REQUIREMENTS

Experience in a similar position is a plus;
Japanese equivalent to N2 level;
Good communication, self- discipline, and responsibility for work;
Age: Prefer under 26.
Have a personal laptop;
English equivalent to Toeic 700- 750, or IELTS 6.0- 6.5
No prior customer service experience is required;

13th- month salary, annual salary review
A multicultural working environment
Attractive salary, bonus
Monthly and quarterly gifts, team building activities...
Vouchers on Capichi App for employees
Young, dynamic environment, agile mindset, product ownership mindset
Social & medical insurance in line with Vietnamese Labor Law

Cập nhật gần nhất lúc: 2024-07-15 04:15:03