Customer Service Leader/Manager

You will be working at the newest O2O e- commerce platform at Viet Nam. English – Chinese – Vietnamese spoken. You will lead the customer service team and provide the best customer service to our customers.
We are looking for Customer Service Leader to join our team and provide the best service to our customer
· Forecast of daily workload and peak time, plan to complete backlog but still maintain KPIs.
· Proactive at solving problem, collaborate with other groups / departments to achieve business goals.
· Develop training plans for your team members.
· Monitor and improve processes to improve KPIs, customer experience, and work productivity.

· Willing to travel as needed to meet clients and attend events for renew, upsell, …
· Team leader experience: at least 2 years, team size from 10
· English or Chinese: fluently
· Willing to support customers every time they need.
· Experience with e- commerce/logistic industry or relevant industries.

Laptop, Chế độ bảo hiểm, Du Lịch, Phụ cấp, Đồng phục, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương, Công tác phí, Nghỉ phép năm

Cập nhật gần nhất lúc: 2024-04-03 13:44:05