Customer Support Freelancer

Responsibilities

Contact customers to receive positive feedback and convert into online reviews and testimonials
Direct requests and unresolved issues to the designated resource (mentor/Technical Support/Testers) and follow- up until issues have been resolved completely or a workaround is provided.
Handle and resolve customer inquiries via email, live chat. Facebook, or other online channels, remote meeting
Obtain and evaluate all relevant information, test and troubleshoot issues to determine a solution (training or technical fix)

Qualifications

Eager to learn about technology products
Able to work remotely and rotation per shift (4 hours each), with at least 5 shifts/week during day/night time, weekends and holidays.
Data collection and ordering
Stress tolerance
1st- 3rd year students from any college/university
An enthusiastic, energetic, detail oriented and proactive person who works well in a fast- paced, dynamic team environment.
Strong English written/verbal communication skills
Interpersonal, listening skills

Job Benefits

Performance- based review salary every year.
Practice and improve soft skill, communication skill.
Opportunity to work with overseas clients, mostly US, Canada and European countries.
Attend products/troubleshooting training before working with clients directly.
Potential to become an official FireGroup employee after graduation.
Join the dynamic, young and friendly projects team who will happily assist you.

Cập nhật gần nhất lúc: 2024-11-14 17:45:02