Customer Support (Good English, Night Shift)

Provide walk- through sessions via phone/email
Troubleshoot and resolve technical issues while proactively identifying problems and making recommendations regarding solutions
Identify issues ensuring it is properly analyzed and collaborate with internal teams for swift issue resolution
Provide first- level technical support to clients and trading partners via phone, email, and ticketing system
Proactively communicate with clients to provide status updates daily
Strictly adhere to defined procedures and processes
Other tasks assigned by Leader(s)/Manager(s)
Document support interactions, including troubleshooting steps and resolutions, in a clear and concise manner

Strong English communication skills both written and verbal; Ability to communicate thoughts and information clearly and concisely. (TOEIC 800 or IELTS 6.5 and above).
Must have strong attention to detail and thorough when completing tasks.
Must be customer- service oriented; Strong troubleshooting skills
Working on weekends and VN/US holidays are required as this product offers 24/7 service
Experience in Customer Service, Technical Support, or related field is a plus.
Active listener and customer empathy skills are a must.
Freshers are welcomed to apply

13th+ salary
Company trip, teambuilding, sport clubs and activities
Full salary social insurance including probation time
Performance bonus
17 days of paid leave

Cập nhật gần nhất lúc: 2024-12-05 15:15:02