Customer Support (Night shift)

Customer service will provide the greatest customer care by reaching out to and staying in touch with customers on time, as well as delivering accurate and competent solutions. Maintaining customer satisfaction at the same time.

Other tasks are assigned by the team leader.
Handling issues raised by the customers relating to products, orders, production and delivery information, or technology matters.
Being available for meetings beyond the regular working time with company partners and VIP customers.
Updating the latest news about products, shipping services, promotions, and marketing campaigns to the customers.
Implementing omnichannel support to provide timely and effective assistance for customers.
Understanding deeply the business model, services, systems, processes, and other aspects of e- commerce information to update and support the customer.
Working closely with other departments within the company to provide satisfying customer service.
Negotiating or closing deals, cooperating with customers to resolve issues, and handling complaints or objections.

Bachelor’s Degree in Business Management, Marketing, or a Related Field.
Can work under pressure, be responsible, patient, and well- organized.
Excellent knowledge of MS Office (Word, Excel, and PowerPoint).
Familiarity with CRM software and the basic technology base.
Excellent communication and interpersonal skills.
Good communication skills in English (speaking and writing) and negotiation skills.
At least 01 year of work experience is required, and if you have experience in e- commerce or related fields, that would be an advantage.
Working hours: 15:00 p.m – 00:00 a.m, Mon to Fri (remote)
Willing to work evenings and weekends with OT fee.
Age 22–25.

Laptop, Chế độ bảo hiểm, Du Lịch, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương, Công tác phí, Nghỉ phép năm

Cập nhật gần nhất lúc: 2024-04-29 16:55:14