This role requires a dynamic individual with a proven track record of successful program execution, strong customer engagement skills, and the ability to drive both project success and strategic growth through delivery excellence.
You will be responsible for commercial success and end- to- end delivery of large, complex IT programs focused on Microsoft technologies and Enterprise application development for our international clientele.
You will lead cross- functional teams, manage stakeholders across multiple geographies, and ensure the successful achievement of program objectives while contributing to the overall growth and reputation of our company.
for Global Customers, you will be a critical leader in our Vietnam delivery organization.
As a Senior Delivery Manager- Microsoft Technologies (Joining Bonus)
Your Main Responsibilities
• Proactive Solutions: Propose innovative solutions and value- added services that align with customer goals and company capabilities.
• Risk & Issue Management: Proactively identify, assess, and mitigate program risks and issues. Develop contingency plans and escalation strategies to minimize impact on schedule, budget, and quality.
• Opportunity Identification: Continuously look for opportunities to expand existing engagements and identify new business potential by demonstrating value, showcasing capabilities, and understanding customer roadmaps.
• Budget & Schedule Management: Manage program budgets, forecasts, and schedules effectively, ensuring projects are delivered within agreed- upon financial and timeline constraints. Report on financial performance and project progress regularly.
• Strategic Planning: Define program scope, objectives, deliverables, and success criteria in collaboration with global clients and internal stakeholders. Develop comprehensive program plans, roadmaps, and resource allocation strategies.
• Execution Leadership: Lead and oversee the execution of all program phases, from initiation and planning to execution, monitoring, and closure, ensuring adherence to methodologies (Agile, Waterfall, Hybrid).
• Quality Assurance: Ensure the delivery of high- quality solutions that meet or exceed customer expectations and industry standards. Implement and enforce quality assurance processes throughout the program lifecycle.
• Customer Satisfaction: Build and maintain strong, trusted relationships with global customers. Proactively identify customer needs and pain points, acting as a strategic advisor.
• Customer Relationship: Serve as the primary point of contact for global clients, managing expectations, communicating progress, and resolving escalations effectively.
• Technology Leadership: Possess a strong understanding of Microsoft technologies (Azure, .NET, Dynamics 365, Power Platform, SharePoint, etc.) and application development best practices. Guide technical teams and ensure alignment with architectural principles.
• Thought Leadership: Contribute to white papers, case studies, and presentations to showcase delivery successes and industry expertise.
