To review and update guest telephone directories as and when necessaryMaintain regular and effective communication both to the Front Office team and the relevant other department.To ensure that all...
Cashes hotel guest’s personal and travelers checks and assists with currency exchangeMaintains cashier float and ensures accurate daily report of all money receivedAttends to guest’s complaints,...
Customer Service During OperationGreet guests, confirm reservation or walk- in status.Seat guests, provide menus, and assist with beverage orders.Check on guests during their visit and ensure they...
Maintains intimate knowledge of departmental standards and procedures.Attends to guests’ complaints, inquiries, and requests, and refers problems to the supervisor/Assistant Manager if he/she is...
Scope of work:Welcome, seat, and farewell guests; act as the first point of contact and public face.Manage reservations and handle bookings during service.Support the Guest Service team and assist in...
About usPrestige Resorts Marketing Co., Ltd. is a professional marketing company and the exclusive marketing representative in Vietnam for one of Asia’s premier vacation ownership programmes. We are...
Contributes to the smooth and efficient running of GSC within the Rooms Division.Contributes and maintains businesslike working environment ensuring minimal background noise and conversation which...
• Coordinate with bellmen for the delivery and collection of guests’ luggage on their arrival and departure.• Upsell Hotel product with a view to maximizing revenue and average rate• Perform daily...
Chúng mình là một boutique hotel và art retreat nhỏ, đang tìm kiếm một bạn yêu thích làm việc với con người, có đam mê với ngành dịch vụ, và thoải mái trong môi trường làm việc năng động, linh...
KEY RESPONSIBILITIES: Assist the Service Centre Supervisor in overseeing and directing all aspects of telecommunications services to achieve the highest guest satisfaction.Job Summary
Carries out any other reasonable duties and responsibilities as assigned.Ensures high standards of personal presentation and grooming.Prepares welcome cards and keys for arrival FIT guests.Reads the...
- Be familiar with all Accounting Standards and Procedures pertaining to room’s revenue and advise staff concerned to adhere to the in daily operations.- Reports any hazard to health or safety...
Greeting and thanking guests in a sincere, friendly manner.Performing duties on a daily checklist.Operating switchboard and assisting with inquiries.Anticipating and addressing guests&039; needs, and...
Maintain the cleanliness, quietness, and overall sophisticated atmosphere of the Lounge at all times.Perform additional duties as assigned by the Department Head.Provide a warm, professional welcome...
Primarily responsible to ensure that front office shifts are run efficiently, providing outstanding guest service via courtesy and problem resolutions. Provide leadership to the front line team by...
Position Summary:The Rewards Club Representative is responsible for delivering exceptional guest service and ensuring a memorable experience for all visitors. The role focuses on greeting guests,...
• Reports directly to the Front Office Manager and have dotted line with the Quality & Attitude manager• Monitor guest service personnel constantly, ensuring that at all times maximum guest...
Efficiently, courteously and expediently welcome, handle check in, check out and bid farewell for all hotel guests ensuring their comfort and satisfaction, adhering to the hotel standard operating...
SCOPE OF WORKAssistant Manager, Membership & Guest Services will be primarily responsible in making sure of the success and overall direction and management of all activities and to maintain...
Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices.Log all guest requests or issues into computer, contact appropriate...
Primary Responsibilities• Receiving, handling and relaying of messages, mail or voice- mail in an efficient, timely manner as per hotel policy.• Ensuring credit policy is adhered to at all times, any...
As the Guest Service Agent, you will be responsible for performing the following tasks to the highest standards:Promote Hilton Honours and its associated benefits to guests who are not already...
KEY RESPONSIBILITIESJob summary• Effectively handle all ‘walk out” guests during the overbooking and updates the Front Office Manager on guest feedback.• Ensures that room rates, which have been...
Nhận và chuyển cuộc gọi, tin nhắn từ khách hàng và đối tácCung cấp thông tin về dịch vụ khách sạn, điểm du lịch, phương tiện di chuyển,…Cập nhật thông tin khách hàng trên hệ thống quản lý khách sạnXử...
• Guest Services Agent ensures that guests are provided with the immediate and professional service• To ensure that the section is perfectly tidy at any time, the accessories & stationary used...
